Privacy Policy
Effective Date: 1st September 2025
Last Updated: 1st September 2025
This Privacy Policy (“Policy”) describes how EXTEE INCORPORATION (“Company,” “we,” “our,” or “us”) collects, uses, stores, and protects your information when you use MyTrainr AI (“App”).
By accessing or using MyTrainr AI, you agree to this Policy. If you do not agree, please discontinue use immediately.
1. Information We Collect
We may collect the following categories of information when you use the App:
a) Personal Information
Name, email address, phone number, age, gender.
Payment details (processed securely via third-party providers; we do not store card details).
b) Health & Fitness Data
Height, weight, dietary preferences, fitness goals.
Workout logs, calorie intake, activity data.
c) Technical Information
Device details (model, operating system, unique identifiers).
IP address, app usage statistics, crash reports.
d) Optional Information
Feedback, survey responses, and customer support interactions.
2. How We Use Your Information
We use your data to:
Provide personalized workouts and calorie tracking.
Improve, optimize, and customize App features.
Process payments and manage subscriptions.
Communicate important updates, offers, and support responses.
Ensure security and prevent fraud.
Comply with legal obligations.
3. Sharing of Information
We do not sell your personal data. However, we may share data in the following cases:
Service Providers: Payment processors, cloud hosting, analytics, and customer support tools.
Legal Compliance: When required by law, regulation, or government request.
Business Transfers: In case of merger, acquisition, or sale of assets, your data may be transferred.
Consent-Based Sharing: If you explicitly agree to share your information with third parties.
4. Data Storage & Retention
Data is stored securely on trusted servers.
We retain your personal information only as long as necessary for providing services or as required by law.
You may request deletion of your data by contacting us (see Section 10).
5. Security Measures
We implement industry-standard encryption and access controls.
No system is 100% secure; we cannot guarantee absolute protection. Users are advised to protect their account credentials.
6. International Users
Data may be stored and processed in servers outside your country of residence.
By using the App, you consent to the transfer of your data to India and other jurisdictions, where privacy laws may differ.
7. Your Rights
Depending on your location, you may have the following rights:
Access & Correction: Request a copy of your data or corrections.
Deletion: Request deletion of your account and personal information.
Data Portability: Request export of your data.
Withdraw Consent: Opt-out of communications or revoke permissions.
GDPR Users (EU): You have rights under GDPR, including the right to lodge a complaint with a Data Protection Authority.
CCPA Users (California): You may request details on data collected and opt-out of data sharing.
To exercise these rights, contact us at support@mytrainr.ai.
8. Cookies & Tracking
The App may use cookies, SDKs, and analytics tools to improve functionality and user experience.
You may control cookies through your device or browser settings, but disabling them may affect App performance.
9. Children’s Privacy
The App is not intended for children under 13 years (or under 16 in some regions, per local law).
We do not knowingly collect personal data from children. If you believe a child has provided us with data, contact us to have it deleted.
10. Contact Us
If you have questions, requests, or complaints regarding this Policy, please contact us at:
EXTEE INCORPORATION
📧 Email: support@mytrainr.ai
📞 Phone: +91 9316371148
🏢 Address: C 18, Kameshwar Park Society, Ghodasar Canal Road, Ahmedabad, Gujarat - 380050
11. Changes to this Privacy Policy
We may update this Policy from time to time. The updated version will be posted within the App or on our website. Continued use of the App after changes indicates your acceptance of the updated Policy.
